![]() ![]() ![]() "Camelot has now told me they are looking into it with their IT department."Įdwina and David, from Fleetwood, Lancs., are carrying on playing the Lottery despite the disappointment but are battling with Camelot to get the money they're owed.Įdwina added: "My husband is 60 and still working many hours a week, and I have a sister who was brain damaged when she was just nine months old and she can't walk very well and needs a motorised wheelchair.Ĭamelot confirmed the couple did make multiple attempts to buy a ticket - but say they cannot confirm whether they would have won or not.Ī spokeswoman for Camelot said following a call on December 24, a member of their customer service team had spoken to Mrs Nylan twice. ![]() "You get an email to confirm your purchase, but I didn't remember to check because it was just before Christmas and I was so busy. "We had tried to top up the account, and hadn't realised that hadn't registered either. "I rang customer services at Camelot and the person I spoke to said they could see from their records that we had intended to buy those numbers but they said the purchase did not go through because we only had 60p in our account. ![]()
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